Elevate Your Customer Experience with 24/7 Support
Turn your customer service into a competitive advantage. We provide trained, empathetic agents to handle calls, chats, and emails around the clock.
CSAT Score
98% Satisfaction
We Support All Channels
Our Capabilities
Comprehensive Support Solutions
From technical troubleshooting to general inquiries, we handle it all with professionalism and empathy.
Live Chat Support
Real-time assistance for your website visitors. Increase conversion rates and solve problems instantly.
Email & Ticket Mgmt
We clear your backlog and manage incoming tickets efficiently via Zendesk, Freshdesk, or your preferred tool.
Technical Support
Tier 1 and Tier 2 technical assistance for SaaS products, apps, and hardware troubleshooting.
eCommerce Support
Order tracking, returns, refunds, and product inquiries for Shopify, Amazon, and WooCommerce sellers.
Social Media Moderation
Protect your brand reputation by managing comments, DMs, and reviews on Facebook, Instagram, and Twitter.
The CDMSoftech Difference
Why Outsourcing to India Makes Sense
Reduce operational costs by up to 60% without compromising on quality. Our team becomes an extension of yours.
Pay only for what you use. Scale up during holidays and scale down during quiet periods.
Our agents undergo rigorous training on your product and soft skills before going live.
ISO 27001 certified processes ensuring your customer data is safe and GDPR compliant.
Ready to Delight Your Customers?
Don’t let poor support churn your customers. Partner with CDMSoftech for world-class support services today.